To reset your password simply click "Sign In" in the upper right corner of the site.
Select "Forgot Password?" below the Sign In button.
You will then be asked to enter the email address on your account. After you enter the email address, select "Request new password".
If the email address is correct, you will see the image on the left below. If the email address is incorrect, you will see the image on the right below.
If your email address is incorrect, you may need to create a new account. Alternatively you can email email@example.com and inform us of the incorrect email being placed. You can also reach us via live chat by clicking the button at the top of the page, or via phone at 1-866-597-2437.