If you need assistance, here are some convenient ways to get the help you need:
Click Here to chat with the BidSpotter Customer Experience team now for the quickest reply.
Self-Serve Help Center
Click Here to access the BidSpotter Help Center for answers to the most frequently asked questions.
Questions About Auctions and Lots
If you have a question about a specific lot or auction, please contact the auction company directly.
Search for Auction Company contact information here.
More Ways to Contact Us
We also offer additional options you for contacting us, including submitting requests, email, and by phone.
Submit a Request
Click Here to send your question to our BidSpotter Customer Experience team.
Hours of operation
Monday - Friday: 7am-7pm CT
Saturday: Closed - Support is available during all live auctions
Customer service may be closed on holidays.
Starting a live chat
There are a few options for contacting the BidSpotter Customer Service team. The first will be to start a live chat with a Customer Service representative. To do so, simply select located at the top of the BidSpotter webpage.
Once selected, a pop-up will appear in the bottom left of the page. Enter your name, email address, phone number and enter a starting message. After all the initial information has been placed, select Start Chatting.
After the chat has been initiated you will enter the queue to speak to an agent. You can see your queue position in the chat window. If at anytime you would like to save the transcript of the chat or end the chat, select Options located at the bottom left of the chat window.
Ending a live chat
To end the chat, after selecting Options, select "End This Chat".
You'll receive a confirmation that you want to end the chat. Select "End" to finalize your selection.
After the Chat has ended, you can minimize the chat by selecting the white minimize button in the upper right of the chatting window. Here you'd also be able to start typing again to re-start the chat if you need additional assistance.